Reservations are confirmed with a cashier’s check or by Paypal (fees apply). Some homeowners may accept a wire transfer. Ask one of our vacation specialists which form of payment is accepted by the homeowner.
Each homeowner has a cancellation policy included in the house rules and rental agreement. Please be sure to read the rental agreement carefully. Any cancellation request must be sent to SVH in writing via email or mail.
Reservations may be cancelled when...
You must notify SVH if there is a change in the number of persons that will be staying in the home at any given time during your vacation. In some cases, the homeowners have a very strict occupancy policy that is established by the County and/or City Vacation Home Rental Association. You should be aware that your security deposit could be impacted by not adhering to the occupancy policy.
Check-in and check-out times are provided in your rental agreement. The homeowner has a team of people who service the home before your arrival and after your departure. They are scheduled in advance and must adhere to their calendars to accommodate other properties; therefore, it is extremely important that you adhere to check-in and check-out times to allow the service providers access to the home. If you require different arrival or departure times, you must contact SVH for approval. Any guest who arrives at a home early or checks out late may be subjected to additional fees.
If you wish to extend your stay, you must submit a written request to SVH. Depending on the calendar and home maintenance schedule, the home may be available for the additional time. The rate for a late check-out varies by property and is based on each individual homeowner’s pricing.